Privacy Policy

Interpretation of terms

1.0 About us

Farmers Creation knows how our clients and visitors to our website value their privacy, and we are committed to protecting and respecting your privacy.

Therefore, this Privacy Policy tells you what to expect us to do with your personal data when you visit our website, contact us, or use one of our services, so please read it carefully.

Farmers Creation acts as the data user within the meaning of the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (the “PDPO”) and, as such, is responsible for the processing of personal data collected on or through this website.

1.1 Protecting your privacy

We believe that everyone has a right to have their privacy and data protected, and that is why we are committed to protecting the privacy and security of our website visitors and clients.

Your data is very important to us, and so is your trust, which is why we do not, and will not, sell, rent, or otherwise distribute any of your personal data to any third party nor make your personal data public.

2.0 How we use your information

Personally identifiable information may include your name, email address, and other information that specifically identifies you. We use it in a number of different ways — depending on the information and its purpose. Nevertheless, your personal information is not collected unless you have voluntarily provided it to us, except for certain personal data we collect through the information systems and programs used for our website, whose transmission is necessary for internet communication protocols.

We do not process any special category of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data), nor do we collect any information about criminal convictions and offences.

We only use information held about you in the following ways:

  • to improve the performance of our website and ensure that its content is as relevant as possible to you;
  • to ensure that content from our website is presented in the most effective manner for your browser settings;
  • to administer our website for internal operations, including troubleshooting, data analysis, testing, research, and statistical and survey purposes;
  • to provide you with the information that you requested from us.

So, this website collects and processes personal data about you only in the following cases:

2.1 When you visit our website

Like most websites, we use cookies. Cookies are small files that are stored on your device which tell us which parts of our website you visited. Cookies also provide us insight into user behaviour, in order to improve communication on the website.

Most browsers allow you to manage cookies saved on your device — just head to the help section of your browser. But do not forget, if you modify your settings to block all cookies, you may not be able to access some parts of our website.

For full details on the cookies we use, please read our Cookie Policy.

2.2 When you contact us via the contact form, e-mail or phone

If you contact us using the contact form on our Contact page, by sending an email to us, or by phone, we may store a record of your enquiry and our response so we can improve our support and services we provide to you and to deal with your enquiry and any subsequent issues that may arise from it.

When you submit our contact form, we collect your name, email address, message, and your IP address for security and abuse prevention.

Such data is stored up to 12 months from the date of receiving the inquiry.

3.0 Our third-party data processors

We use third parties to process personal data on our behalf (for example, for website hosting and analytics) who have been carefully chosen, and all of them comply with applicable legislation regarding personal data protection.

Some of our data processors are:

  • Google (Privacy Policy) — Google Analytics 4 and Google Tag Manager
  • Meta (Privacy Policy) — Meta Pixel
  • A cloud hosting provider that stores and serves this website.

4.0 Links to other websites

Our website may contain links to other websites that we do not operate. If you click on a third-party link, you will be directed to that third party’s website. We strongly advise you to review the privacy policy of every website you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

5.0 Your rights

Under the PDPO, you have rights relating to your personal information, including:

  • the right to be informed about how your personal information is being used;
  • the right to access the personal information we hold about you;
  • the right to request the correction of inaccurate personal information we hold about you;
  • the right to request that we delete your data, or stop processing it or collecting it, in some circumstances (where applicable);
  • the right to stop direct marketing messages;
  • the right to complain to the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong.

If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we aim to respond within 30 days.

6.0 Changes to our Privacy Policy

We may change this Privacy Policy from time to time, to reflect how we are processing your data.

We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

7.0 Security practices

We are committed to taking reasonable steps to ensure the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put into place appropriate physical, electronic, and control procedures, as well as technical and organizational measures to help safeguard and secure the personal data we collect on this website.

Due to the inherent open nature of the Internet, we cannot guarantee that communication between you and us or the information stored on our website or on our servers will be completely free from unauthorized access by third parties.

8.0 Competent law / jurisdiction

All questions related to our website and this Privacy Policy are governed by the laws of Hong Kong Special Administrative Region. You agree that the courts of Hong Kong shall have exclusive jurisdiction in connection with any procedure pertaining to this website and this Policy.

9.0 Disclaimer notice

If any provision of this Privacy Policy is punitive, damaging, or non-enforceable, such provision shall not apply to the extent to which it is null and void or inexcusable, provided that this does not affect the validity of the remaining provisions of this Privacy Policy.

10.0 How to contact us

If you have any questions or feedback about this Privacy Policy, if you want to exercise any of your rights as set out above, or have a complaint, please contact us — we will be happy to answer you.

You can contact us via the contact form, email, phone, or postal address.

Email address: info@farmerscreation.com

Phone: +852 3791 2729

Address: B13B, 8/F, Hoplite Industrial Centre Block B, 3-5 Wang Tai Road, Kowloon Bay, KLN, Hong Kong